Applied Human Factors

Support

Welcome to our support page. This page allows you search our knowledge base to find answers and/or solutions to problems we know our customers have run into before.

If you need further help, please click here to contact us.

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REACH Interface Author

My computer isn't speaking when I use REACH...what's going on.
The most likely cause is a speech engine that you have installed is causing a compatibility issue. Please follow the steps below to fix the problem.
  • Download the Microsoft Speech Engine.
  • Download the following registry modification file.
I can't type from the on-screen keyboard...what's going on?
The most likely problem is that you have typing turned off.
  • Go to the REACH menu option (above the REACH button bar).
  • Select the keyboard option. If one of the options is "turn typing on," select that option.
  • Your problem should be fixed.
I can't type from the on-screen keyboard, but word prediction works.
This is a problem if you're using REACH 5.0 in Windows 7. While REACH 5.0 does appear to work in Windows 7, it has some problems. Our REACH 6.0 solves these and other problems, works in Windows 7 in both 32 bit and 64 bit environments. If you have REACH 5.0 you might be eligible for a free upgrade to 6.0. If you purchased REACH 5.0 after 10/01/2010.

SoothSayer Word Prediction

I type and word prediction is not predicting.
Check the word prediction window. In SoothSayer 4.0 (and higher) if you see a message that says "click here to add," then it means that word prediction doesn't know what you're trying to spell. Press escape on your keyboard to "reset" word prediction.
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